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Statement of a problem № m575

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Incoming calls to a customer service center are classified as complaints (75% of call) or requests for information (25% of calls). Of the complaints, 40% deal with computer equipment that does not respond and 57% deal with incomplete software installation; and in the remaining 3% of complaints the user has improperly followed the installation instructions. The requests for information are evenly divided on technical questions (50%) and requests to purchase more products (50%). (a) What is the probability that an incoming call to the customer service center will be from a customer who has not followed installation instructions properly? (b) Find the probability that an incoming call is a request for purchasing more products.

Solution:
Incoming calls to a customer service center are classified as complaints (75% of

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